Current Opening

We're hiring and looking for a young, driven, well-spoken candidate to join our growing customer success team.  division.

• We’re a rapidly growing construction SaaS company, Melbourne based. 
• The role is to begin as customer success rep. However, the opportunity to outgrow and position and be promoted to a customer success manager is real and encouraged. 

Here’s a bit about the role:

This internship offers a unique opportunity for driven, communicative individuals who are eager to kickstart their careers in the tech industry. Customer success is one of the most dynamic and impactful roles in the SaaS world, and at Varicon, you will gain invaluable experience working directly with customers to ensure their success with our software. You will support the customer success team and gain exposure to various tools and processes in a hyper-growth startup environment. For the right candidate, this role offers the opportunity of very fast career progression.

We’re looking for the following attributes:

• Problem-Solving Skills: Ability to identify and help resolve basic customer issues efficiently.
• Desire to Learn: A strong interest in understanding our customers' industries and needs, as well as learning our software.
• Collaborative Attitude: Willingness to work alongside the customer success team and contribute to overall success.
• Good Spoken English: Clear and effective communication in English is crucial for this role.

Responsibilities:

• Support Onboarding: Assist the customer success team in providing onboarding support to new customers.
• Handle Basic Customer Requests: Respond to and address customer inquiries such as product usage questions and minor technical issues.
• System Maintenance: Help keep internal systems like Monday.com and Freshdesk up to date with customer information and requests.
• Feedback Collection: Gather and relay customer feedback to the customer success and product teams.
• Documentation: Assist in creating and updating customer support materials like FAQs and how-to guides.

Tasks:

• Customer Training Support: Help conduct basic training sessions for customers, under the guidance of senior team members.
• Usage Monitoring: Track customer activity and identify opportunities for support or engagement.
• Administrative Support: Assist in updating customer records and managing onboarding timelines.
• Collaboration: Work closely with the customer success team to ensure smooth onboarding and ongoing customer satisfaction.
  

Qualities We Value:

• Curiosity: Eagerness to learn and understand the challenges our customers face in the construction industry.
• Proactive Mindset: We appreciate interns who take the initiative to solve problems and suggest improvements.
• Adaptability: In a fast-paced environment, the ability to quickly learn and adapt is essential.
• Team Player: A positive, collaborative attitude is key in ensuring customer success.
  

Why you’ll love interning with us 

• Hands-On Experience: Gain real-world experience in a rapidly growing SaaS startup.
• Learning Opportunity: You’ll be exposed to valuable industry knowledge, tools, and practices, with the potential to transition into a full-time role.
• Mentorship: You will be supported by senior team members and have the opportunity to learn from experienced professionals.
• Dynamic Work Environment: Join a fun, fast-paced environment where every day presents new challenges and opportunities for growth.
• Future Growth: If you excel during the internship, this role will convert to a full-time role at completion of your internship.

How to Apply:

If you’re a smart, motivated, and curious individual eager to start your career in the tech industry, we want to hear from you! Please submit your resume and a brief cover letter explaining why you’re the perfect fit for this internship role at Varicon.